At Swayvee Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process. Please read our policy below for details on how to proceed with returns and refunds.
1. Returns
Eligibility for Returns:
- Items must be returned within 14 days of delivery.
- Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
- Certain items, such as intimate wear or final sale items, are not eligible for return. Please check the product page for specific return eligibility.
How to Initiate a Return:
- Contact our customer support team at [support email] with your order number and reason for the return.
- We will provide you with return instructions, including the return address.
- Please securely package the item(s) and include a copy of the order confirmation.
- Ship the package using a trackable shipping method. You are responsible for the cost of return shipping unless the item is faulty or incorrect.
Inspection and Processing:
- Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
- If the return is approved, we will process your refund or exchange within 7-10 business days.
2. Refunds
Refund Process:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
- You will receive an email confirmation once your refund has been processed.
Partial Refunds:
- Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
Eligibility for Exchanges:
- We accept exchanges for different sizes or colors of the same item, subject to availability.
- To exchange an item, follow the same process as initiating a return.
Exchange Process:
- Once we receive the returned item, we will inspect it and send out the replacement item.
- If the requested exchange item is unavailable, we will issue a refund.
4. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Gift cards
- Downloadable software products
- Final sale items
- Intimate or sanitary goods
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.
6. Cancellations
You may cancel your order within 24 hours of placing it. After this period, the order will have been processed, and changes or cancellations will no longer be possible.
7. Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer support team